Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bugzymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***n –
I love it it’s beautiful fast shipping i love it so much
A***r –
The quality is amazing and expected.
S***d –
Such good quality and so well made! I bought it as an eid gift for my sister in law and mother in law and they love it. It’s so soft, the chiffon is gorgeous, it’s really lightweight, but super fluffy. You’ll feel like an Arabian princess. I’ll definitely buy this again !
Customer –
The material is super good quality, beautiful abaya. If you make 1m55-57 size S is perfect ps’s too long but best avc heels for avoiding salissages. Super elegant.
A***d –
i feel like the colour is slightly different to the picture but all in all i love it very good
A***b –
Girls العباي ماشاءالله بتجنن same image you خايفه مايطلع متلها bas toliet متل image or CIAC bas bummer ane بتجي مجعلكه bas for sweet is ane بجي with her cameo same color العباي means Maeve have اتقمي color احجاب للعباي بتمنى ane اتكون استفتوا.
T***r –
I’m literally obsessed mA!
Customer –
I love it it’s so beautiful and lots of layers. People compliant on it!
M***n –
Beautiful, exactly like the picture Quick delivery to US. I Recieved it after two weeks.
Customer –
so accurate. I love it.
A***r –
Very beautiful and shipped really fast. Matches the pictures exactly will order from this store again.
Y***i –
Very pretty abbaya received with its veil. Good quality. Majestic and the same color as the picture. I will recommend at this store!
Customer –
I got the wrong colour and it didn’t come with the belt, very disappointingly I can’t wear it to my even now
Customer –
Arrived 2 weeks earlier. Color is Right and good stitches but it’s a little short.
F***s –
Soo beautiful iam soo in lovee. The quality is really nice, I ordered the other colors too. I would definitely recommend. Also the store is really nice & kind to talk with. Iam 168cm one size up would be better but also ok in S. Iam really happy and would advise u to buy u wouldn’t regret it.
Customer –
this is one of my Best purchase with modest clothes it also came really fast
Customer –
it came earlier than the estimated date (it came in 20 days).
Customer –
Very very Green good