We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of bugzymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.54 out of 5 based on 13 customer ratings
13 reviews
92.3% of buyers enjoyed this product!
5 stars
( 10 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 1 )
Rated 5 out of 5
A***s –
Ordered a guy just the same it black,: S bolshimeryat size on my 39 ordered 40
Rated 5 out of 5
M***r –
Very good and beautiful sandal are
Rated 1 out of 5
M***o –
Waited 3 months, the goods did not come, do not order from this store!!!
Rated 5 out of 5
3***r –
Comfortable size in size
Rated 5 out of 5
F***f –
Super fast shipping. Slippers are awesome. Everything is exactly like the store in the photo. Recommend.
Rated 5 out of 5
F***f –
Recommend. Sneakers are excellent.
Rated 5 out of 5
M***z –
Good quality equal to the image, in chile I am 38 you have to order one more number to make them fit.
Rated 5 out of 5
T***a –
I liked it, the slaps are excellent
Rated 4 out of 5
Ю***а –
I ordered the goods in Ukraine, the goods came in a regular package, I received it in 10 days Ukr. postage after the order, for this + store. Slippers are soft, of normal quality, there are no flaws and defects. You can wear both at home and on the street. The inherent is not a big smell of rubber. I have a foot size of 25 cm. I ordered 38-39 size. On the leg sit well, do not fall down. The photo shows that the thumb slightly bulges out, as the inner insole is 24 cm. Therefore, the inherent small discomfort when wearing from behind the border, but not critical, you can wear, so I put 4 on a 5-ball system, although if I took the size a then they ‘d hang out on me. My advice is take the size in size if you like to sit tightly, if the leg loves freedom, then the size is larger. The slippers will fit both on a narrow and ditched leg (my legs are swollen). I did not communicate with the seller, I recommend the seller.
Rated 5 out of 5
O***n –
All ok
Rated 4 out of 5
U***r –
Slaps are good, but the color is not pink, but powder.
Rated 5 out of 5
P***n –
It’s soon comfortable
Rated 5 out of 5
I***a –
Buy them a year ago, soft, high sole, go home every day so far. This came in one to look at, but the same size smaller and, most importantly-very hard, which is plastic. 42-43 on our 39
A***s –
Ordered a guy just the same it black,: S bolshimeryat size on my 39 ordered 40
M***r –
Very good and beautiful sandal are
M***o –
Waited 3 months, the goods did not come, do not order from this store!!!
3***r –
Comfortable size in size
F***f –
Super fast shipping. Slippers are awesome. Everything is exactly like the store in the photo. Recommend.
F***f –
Recommend. Sneakers are excellent.
M***z –
Good quality equal to the image, in chile I am 38 you have to order one more number to make them fit.
T***a –
I liked it, the slaps are excellent
Ю***а –
I ordered the goods in Ukraine, the goods came in a regular package, I received it in 10 days Ukr. postage after the order, for this + store. Slippers are soft, of normal quality, there are no flaws and defects. You can wear both at home and on the street. The inherent is not a big smell of rubber. I have a foot size of 25 cm. I ordered 38-39 size. On the leg sit well, do not fall down. The photo shows that the thumb slightly bulges out, as the inner insole is 24 cm. Therefore, the inherent small discomfort when wearing from behind the border, but not critical, you can wear, so I put 4 on a 5-ball system, although if I took the size a then they ‘d hang out on me. My advice is take the size in size if you like to sit tightly, if the leg loves freedom, then the size is larger. The slippers will fit both on a narrow and ditched leg (my legs are swollen). I did not communicate with the seller, I recommend the seller.
O***n –
All ok
U***r –
Slaps are good, but the color is not pink, but powder.
P***n –
It’s soon comfortable
I***a –
Buy them a year ago, soft, high sole, go home every day so far. This came in one to look at, but the same size smaller and, most importantly-very hard, which is plastic. 42-43 on our 39