We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of bugzymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 3.35 out of 5 based on 17 customer ratings
17 reviews
47.1% of buyers enjoyed this product!
5 stars
( 6 )
4 stars
( 2 )
3 stars
( 4 )
2 stars
( 2 )
1 star
( 3 )
Rated 1 out of 5
E***e –
Never arrived
Rated 4 out of 5
D***v –
Quality average
Rated 3 out of 5
Customer –
Usual peignoir, the quality is average, for this money a very good outfit.
Rated 5 out of 5
Customer –
Excellent service! Shipping was very fast, the design of the garment is identified to the picture, the color also, the carvings can give a few centimeters yet, has to regulate in strips, the underwear is in thread, quality is average, is not so clear, but if can break easily. Recommend this tent, it is fast and good furniture packing. Thank you
Rated 5 out of 5
E***o –
Product high quality
Rated 5 out of 5
Customer –
I love it! Very nice and soft!
Rated 1 out of 5
E***e –
This order never arrived I request to refund the money
Rated 5 out of 5
H***k –
Take your own body. The product is very beautiful.
Rated 5 out of 5
Customer –
Loved the product is as the description, Recommend the product, Is very good to give the partner, good for wedding night.
Rated 2 out of 5
G***i –
Very small
Rated 3 out of 5
Е***а –
Shapeless nonsense
Rated 2 out of 5
Customer –
It looks like, but not at all, the skirt is even, not the same as in the picture. Panties of course at all
Rated 5 out of 5
T***t –
Got to Moscow in 20 days, packed simply, no damage. Yay! This is what I wanted, it’s very beautiful, sexy and amazing)) the quality is good for such a price even super)) everything looks exactly like in the photo, the size is is On the body looks chic! Beautiful and neatly sewn, I did not see any thread. I think I’ll order a lot more than that! And definitely I can advise this store and thing!)
Rated 4 out of 5
V***s –
On the floor looked at all the kind, ale yakshchto pictured then it was heated when sewing, and so it was woven by M. I lost the three in a rosemary, and it’s a bit of a brat on rosemer menche. I can’t see how hard it is, I can’t do it, I threw it in the trash. Delivery of bule Duge dovgoyu, even though I ran out on the day of zamovlennya, I’ll send the goods in a parcel for a night.
Rated 3 out of 5
4***r –
Panties are small, the size is 2 less sent, and the combination really liked. Color matches. Size took more, I came up
E***e –
Never arrived
D***v –
Quality average
Customer –
Usual peignoir, the quality is average, for this money a very good outfit.
Customer –
Excellent service! Shipping was very fast, the design of the garment is identified to the picture, the color also, the carvings can give a few centimeters yet, has to regulate in strips, the underwear is in thread, quality is average, is not so clear, but if can break easily. Recommend this tent, it is fast and good furniture packing. Thank you
E***o –
Product high quality
Customer –
I love it! Very nice and soft!
E***e –
This order never arrived I request to refund the money
H***k –
Take your own body. The product is very beautiful.
Customer –
Loved the product is as the description, Recommend the product, Is very good to give the partner, good for wedding night.
G***i –
Very small
Е***а –
Shapeless nonsense
Customer –
It looks like, but not at all, the skirt is even, not the same as in the picture. Panties of course at all
T***t –
Got to Moscow in 20 days, packed simply, no damage. Yay! This is what I wanted, it’s very beautiful, sexy and amazing)) the quality is good for such a price even super)) everything looks exactly like in the photo, the size is is On the body looks chic! Beautiful and neatly sewn, I did not see any thread. I think I’ll order a lot more than that! And definitely I can advise this store and thing!)
V***s –
On the floor looked at all the kind, ale yakshchto pictured then it was heated when sewing, and so it was woven by M. I lost the three in a rosemary, and it’s a bit of a brat on rosemer menche. I can’t see how hard it is, I can’t do it, I threw it in the trash. Delivery of bule Duge dovgoyu, even though I ran out on the day of zamovlennya, I’ll send the goods in a parcel for a night.
4***r –
Panties are small, the size is 2 less sent, and the combination really liked. Color matches. Size took more, I came up
A***I –
Tissu pas mal
R***y –
Not good