We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of bugzymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.43 out of 5 based on 14 customer ratings
14 reviews
85.7% of buyers enjoyed this product!
5 stars
( 10 )
4 stars
( 2 )
3 stars
( 1 )
2 stars
( 0 )
1 star
( 1 )
Rated 5 out of 5
2***r –
Cute Panama, you can use it as a hat. Thank you. I ‘ve come before.
Rated 1 out of 5
Customer –
The color is not at all that came, brick, I have nothing to pick up in my wardrobe
Rated 5 out of 5
Customer –
Interesting hat, the quality is excellent, adjustable.
Rated 5 out of 5
Customer –
Beautiful, burgundy color, slightly smaller and not as deep as in the photo, rather, not a hat, but a panamka .. but soft, curly, warm. As usual, with a lace, you can tighten. Thank you!
Rated 5 out of 5
Customer –
The size is adjustable, it went perfectly, came on time.
Rated 5 out of 5
Z***a –
Zaka was sent and arrived quickly. Thank you store. The hat for the child of 12 years has approached well. While only delivery is happy. They didn’t. As we try, so complement. And the seller respect is huge.
Rated 5 out of 5
R***r –
The headdress came during, in good condition, without marriage, as stated. The size is adjustable, the quality is not bad.
Rated 5 out of 5
F***z –
me encanto igual que en las fotos ideal para este invierno super calientito
Rated 5 out of 5
L***a –
The order came all right, the color is for some reason Red
Rated 5 out of 5
Customer –
Amei chegou super rápido
Rated 3 out of 5
Customer –
Шляпа шла очень долго, цвет не тот как на картинке, вернули деньги.
Rated 4 out of 5
L***l –
Panama came without delay, ordered 5.03 numbers, promised to deliver to 24 and it was delivered on 23, so everything is fine with it. Artificial wool is very soft and pleasant to the touch, there are ties as in the photo, which is convenient, because it’s big to me. Tracked all the time, there were no problems. In general, I am happy with the purchase. Thank you so much!
Rated 5 out of 5
A***i –
Cool hat. big, this is the most important .. very nice hat. good store.
2***r –
Cute Panama, you can use it as a hat. Thank you. I ‘ve come before.
Customer –
The color is not at all that came, brick, I have nothing to pick up in my wardrobe
Customer –
Interesting hat, the quality is excellent, adjustable.
Customer –
Beautiful, burgundy color, slightly smaller and not as deep as in the photo, rather, not a hat, but a panamka .. but soft, curly, warm. As usual, with a lace, you can tighten. Thank you!
Customer –
The size is adjustable, it went perfectly, came on time.
Z***a –
Zaka was sent and arrived quickly. Thank you store. The hat for the child of 12 years has approached well. While only delivery is happy. They didn’t. As we try, so complement. And the seller respect is huge.
R***r –
The headdress came during, in good condition, without marriage, as stated. The size is adjustable, the quality is not bad.
F***z –
me encanto igual que en las fotos ideal para este invierno super calientito
L***a –
The order came all right, the color is for some reason Red
Customer –
Amei chegou super rápido
Customer –
Шляпа шла очень долго, цвет не тот как на картинке, вернули деньги.
L***l –
Panama came without delay, ordered 5.03 numbers, promised to deliver to 24 and it was delivered on 23, so everything is fine with it. Artificial wool is very soft and pleasant to the touch, there are ties as in the photo, which is convenient, because it’s big to me. Tracked all the time, there were no problems. In general, I am happy with the purchase. Thank you so much!
A***i –
Cool hat. big, this is the most important .. very nice hat. good store.
S***a –
Все хорошо