Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bugzymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
הלוגיסטיקה very fast, arrived within 15 Day Appearance: fashionable ואטמוספרי, heavy very to carry. Light Projection: can see clearly without pull the curtains during the day, and she clear very at night. Color projection: The colors are bright, no what to say. Effect sound quality sound: the effect is great It’s a great both for games on the big screen. Transformers המנגנים 4k well without power
Customer –
Fast delivery, arrived in 15 days. Projection brightness: the brightness is completely sufficient and the effect is particularly satisfactory! Full HD at night! Projection Color: the color is perfect! Sound quality and sound effect: sound quality is very good. I thought I ‘d buy an external speaker, but I don’t need it at all! Operation difficulty: operation is very simple, 2 minutes to complete
Customer –
Projection brightness: clearly visible Projection Color: Bought for baby, not dazzling at all Sound quality sound effect: very clear, no abnormal sound Ease of operation: easy to do in two minutes Other features: It’s great, it feels like I’m in a movie theater
Customer –
I can’t believe 16 days, so fast. Appearance: founder, clean, very beautiful, very small Projection brightness: direct projection on the wall, no problem during the day, very good at night, such as cinema, no problem at home with brightness Projection color: real color, soft, does not hurt eyes and non-annoying, beautiful picture Sound quality and sound effect: such as TV effect, there is no problem with daily viewing. If you need a play experience, you can connect an external audio system Easy to operate: simple and easy to operate, you can set it up without looking at the instructions, as long as you can use the remote control, you can watch it whenever you want!
Customer –
Very good, the projection quality didn’t disappoint me, the system is operating smoothly, the picture is very clear and the picture with the curtain is perfect. It is no problem, it daytime without direct light to see at night the light turn on. In video test I the curtain pattern.
Customer –
Shape: shape is very high and all edges are rounded corners Rosa square corner more comfortable to view. Projection brightness: brightness significantly high. Low to immediately without flock curtain wall in play, game Machine also play. Projection color: Monitor with big difference none HiFi sound effects: the sound quality is good and no problem. Easy operation: operation is very simple and manual is very detailed and seconds point is very convenient. Other features: small and lightweight, and easy to place.
M***c –
very nice
C***c –
Excellent device hójala is durable
Customer –
The machine is small, but works very well, is a surprise, and is great to see a film in the room! I am so happy to have chosen the right product!
Customer –
Appearance: square chip is simple and atmospheric Brightness projection: very clear at night, not worse from TV; Color projection: vivid color, very real Sound quality and sound effect: Built-in speaker works well, no noise Easy to operate: Xiaobai can start without reading instruction Speed: quality stuff is fine, and speed Express is also very powerful
Customer –
Appearance: The appearance is very beautiful, the texture is very good Projection brightness: high brightness, visible in all light rooms Projection color: the color is realistic, wait for the ps4 to try it Sound quality sound effect: the sound effect is excellent, the treble is correct, more suitable
Customer –
Set is very simple and very funny movie nights has been created. Video output is very crisp can be projected onto the white wall. Play is soft and this small machine output to printer projection size is amazing. So small size with big screen to watch with can right now. It’s because zie, it is very portable. I summer back back when a backyard movie The Night Before the ancient and. I believe this is my laptop and even my fire stick on easily connect because there were many shoes option can be. This purchase overall very satisfied.
Customer –
I believe the picture quality will please most people. We set it up in our yard and it had other ambient low light and it produced enough images that we had zero complaints. If you are a true AV fan, you will definitely notice the brightness of the black areas in the picture. Maybe all projectors are like this, but this is our first one I have no basis for comparison. Remember, I said “night”. If you try to compete with any daylight, you will be disappointed. I think about 30 minutes after sunset is good for us. I’ll try to update it with some ambient Lux numbers the next time we use it.
Customer –
The machine is very small and can be directly thrown on the roof to meet my needs, I can watch movies in bed, is a good choice, also can be connected to my console games, is very convenient to use, A very nice!