We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of bugzymart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.13 out of 5 based on 16 customer ratings
16 reviews
81.3% of buyers enjoyed this product!
5 stars
( 9 )
4 stars
( 4 )
3 stars
( 1 )
2 stars
( 0 )
1 star
( 2 )
Rated 5 out of 5
M***u –
Long drive
Rated 3 out of 5
Customer –
Standards
Rated 4 out of 5
A***a –
Lipsticks are very small, like not a chimney smell. Color, as stated by the store. Blush is also small, tight well, there is a smell, but it is pleasant. Water everything is easy to wash off. The delivery is very long, but the seller answered all the time.
Rated 5 out of 5
Customer –
very nice.. above swatch is no. 5, underneath is no. 4
Rated 5 out of 5
T***o –
Soft shine .. Well lies down! Daughter happy
Rated 5 out of 5
Customer –
Loved, smell super rich.
Rated 4 out of 5
Customer –
Very good, wish I bought more. The formula leaves a very nice feeling on my lips and is a great colour. it does run out very quickly though.
Rated 5 out of 5
L***a –
Very long service Excellent gloss, smells tasty and color when you order. As like. Recommend
Rated 5 out of 5
Customer –
Waiting for a long time, going for 2 months or more And everything is super
Rated 4 out of 5
T***r –
So-so, the color came quite different, well, everything is fine
Rated 5 out of 5
J***s –
Ok
Rated 5 out of 5
Customer –
It’s unique and best product that I really love and always want to try, then I found it and have it, now I realize this is the best product i ever used. Try it and see the results. Try and get the best you want.
Rated 5 out of 5
M***z –
Arrived in excellent state. Arrived on time. Excellent store, very responsible. The color is same as the promotion. It is tiny and I practice. It’s soft texture of makeup and smells nicely. Recommend seller, and recommend to Ali Express. Delighted with the products.
Rated 4 out of 5
Customer –
Matte, not mirror
Rated 1 out of 5
Customer –
I never recived package yet it says delivered?
Rated 1 out of 5
F***C –
it has absolutely nothing to do with the picture. on lips it has no color at all
M***u –
Long drive
Customer –
Standards
A***a –
Lipsticks are very small, like not a chimney smell. Color, as stated by the store. Blush is also small, tight well, there is a smell, but it is pleasant. Water everything is easy to wash off. The delivery is very long, but the seller answered all the time.
Customer –
very nice.. above swatch is no. 5, underneath is no. 4
T***o –
Soft shine .. Well lies down! Daughter happy
Customer –
Loved, smell super rich.
Customer –
Very good, wish I bought more. The formula leaves a very nice feeling on my lips and is a great colour. it does run out very quickly though.
L***a –
Very long service Excellent gloss, smells tasty and color when you order. As like. Recommend
Customer –
Waiting for a long time, going for 2 months or more And everything is super
T***r –
So-so, the color came quite different, well, everything is fine
J***s –
Ok
Customer –
It’s unique and best product that I really love and always want to try, then I found it and have it, now I realize this is the best product i ever used. Try it and see the results. Try and get the best you want.
M***z –
Arrived in excellent state. Arrived on time. Excellent store, very responsible. The color is same as the promotion. It is tiny and I practice. It’s soft texture of makeup and smells nicely. Recommend seller, and recommend to Ali Express. Delighted with the products.
Customer –
Matte, not mirror
Customer –
I never recived package yet it says delivered?
F***C –
it has absolutely nothing to do with the picture. on lips it has no color at all